Privacy Notice and Disclosure
At Shuford Federal Credit Union, protecting your financial information is of the utmost importance. We will NEVER ask for your account information through email or telephone. You should never give out personal information such as your account number, social security number, PIN, Credit or Debit Card numbers or passwords via email or on the phone.
In this electronic age, fraudulent emails are on the rise and trickier than ever. These emails may appear to be sent by well-known online merchants, governmental agencies or even your financial institution. These emails often contain a link to a fraudulent Web site, which mimics the genuine site. Recipents are requested to enter personal information, often on the premise of “confirming your account information”. Their purpose is to steal account information for fraudulent use.
If you have received an email fitting this description and clicked on any links and entered your financial information, please contact us immediately so we can monitor your account for fraudulent activity to protect your identity and account.
If you think you are a victum of email fraud or to request more information on Identity Theft, call 1-800-845-1614 and ask for a free brochure.
Relax… you are at Shuford FederalCredit Union.
To assure the continued privacy and confidentiality of your personal financial information, your credit union observes these practices and procedures:
Information We Collect:
We collect nonpublic information about you from some or all of the following sources:
Information we receive from you on applications or other forms;
Information about your transactions with us, our affiliates, or others; and,
Information we receive from a consumer reporting agency.
Information We Disclose:
We do not disclose any nonpublic personal information about our members and former members to affiliates or non-affiliated third parties except as permitted by law.
Our Security Measures:
We restrict access to nonpublic information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with Federal regulations to guard your nonpublic personal information.
Credit union members and the public may receive copies of this notice of privacy practices by contacting the credit union.
Patriot Act
NOTICE TO OUR MEMBERS IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
The final rule outlines the procedures for permitting a credit union to rely on a third party to perform elements of the credit union’s Customer Identification Program (CIP). A credit union may rely on the performance of another financial institution (including an affiliate) for any of its procedures with respect to any customer opening an account or establishing a formal banking relationship. The other financial institution must be subject to the rule and regulated by a Federal regulator. The other financial institution must enter into a contract requiring it to certify annually to the credit union that it has implemented an anti-money laundering program and it will perform the specified CIP procedures for the credit union.
Credit unions are permitted to arrange for an agent (e.g., mortgage broker or car dealer) to verify the customer’s identity. However, the credit union is ultimately responsible for that agent’s compliance with the rule. Credit unions can contract for services to be performed by a third party either on or off the credit union’s premises (e.g., a third party service provider keeps its records). NCUA will require credit unions to document that their service providers fully comply with this regulation and with the credit union’s CIP policies and procedures.
Shuford Federal Credit Union is committed to meeting the banking and financial services needs of all our members. We aim to promote accessibility, diversity and inclusion. Our goal is to provide an accessible and barrier-free environment in our banking locations and we strive to make our technology accessible and continuously work on accessibility improvements to our website, online services and other technology platforms and over the phone.
If you are experiencing difficulty with any content on Shufordcu.org or require assistance with any part of our site or mobile app, please contact us during normal business hours as detailed below and we will be happy to assist.
Our hours are Monday-Thursday 8:30am-5pm and Friday 8:30am-5:30pm and our Granite Falls office closes daily from 1pm-2pm.
How to file a complaint of discrimination:
